Ok, so you've made the call and have asked to speak to your contact only to be told by the Receptionist that they no longer work there. Instead of saying thank you and hanging up, there is a much better option. Find out what in this video!
The default in this situation is usually to say "ok", end the call and then conduct research for another name. That was before SOAR. This live dial example let's you know what you can do instead of ending the call when you find yourself in this situation.
You've asked the Receptionist to connect you to the Decision Maker and instead they ask you "Who is Calling?". You likely have an answer for this question, but is it effective? Check out this video to compare our suggested reply to yours.
Prior to connecting you, the Receptionist may dig in and ask you questions such as "what's it regarding?" or "Are they expecting your call?" We refer to these questions as CHIP questions. Check out this video to find out why!