When your Contact Doesn't Work There Anymore...
SOAR: Getting Past Reception (When You Have A Contact Name) • 6m 15s
The default in this situation is usually to say "ok", end the call and then conduct research for another name. That was before SOAR. This live dial example let's you know what you can do instead of ending the call when you find yourself in this situation.
Up Next in SOAR: Getting Past Reception (When You Have A Contact Name)
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When Reception Asks: Who is Calling?
You've asked the Receptionist to connect you to the Decision Maker and instead they ask you "Who is Calling?". You likely have an answer for this question, but is it effective? Check out this video to compare our suggested reply to yours.
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When Reception Asks: What's it Regard...
Prior to connecting you, the Receptionist may dig in and ask you questions such as "what's it regarding?" or "Are they expecting your call?" We refer to these questions as CHIP questions. Check out this video to find out why!
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Our Suggested Response: Pre-COVID
In this video, we provide you with our suggested response to these 4 potential CHIP questions: Regarding? Expecting Your Call? Sales Call? Where Are You Calling From? This video alone is worth the $97 investment.
