The default in this situation is usually to say "ok", end the call and then conduct research for another name. That was before SOAR. This live dial example let's you know what you can do instead of ending the call when you find yourself in this situation.
So many Salespeople prior to SOAR won't even make the call without a name. And the majority that will call despite not having a contact name end up getting shut down by Reception because the call screams of an unsolicited sales call. Check out this example of how to do it using SOAR!
You've made contact the POWER ZONE, delivered your value statement and instead of agreeing to your ideal next step (meeting, demo, closed deal etc.) they say "Send Me An Email..." In this SOAR live dial example, you'll see just how effectively qualify the requesting using the power of SOAR!